Sunday, October 9, 2016

Fast Track order processing update

It has only been 4 months since the Fast Track order processing was launched and many of you have availed the Fast Track option so far. As a result though, the regular orders have been pushed back and many of you have been waiting for upto 5 to 6 months now for your pen. Knowing that there is only so much I can do to speed things up, I felt that there was a need to make a change which will benefit everyone.

In the modified system, Fast Track orders will be placed after every 2 regular orders. This will still allow the Fast Track orders to be processed within a reasonable amount of time, while making progress on the regular orders.

I have a lot of loyal customers and Thanks to all of you, that base is growing. I would be more than happy to introduce a loyalty based points system, wherein, your order can be bumped up once you accumulate a certain number of loyalty points. This will require more work from me and coordination with all of you. I may not be ready for it yet, but this is something to look forward to in the future.

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